The owner of the online store www.farm24.ee (hereinafter the Online Store) is OÜ FARM24 (registry code 11679957), located at Pikk 37b, Ambla, Järva Parish, Järva County 73502, Estonia.

Validity of the sales contract, information of goods and price

Terms of sale apply when purchasing goods from the online store.

The prices of the products sold in the online store are indicated next to the products. Prices are in euros. A delivery fee is added to the price.

The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.

Information about the goods is provided in the Online Store next to the goods.

Ordering

To place an order, please add the products to the shopping cart, fill in the required data fields and confirm the delivery method of the products. Then the amount due is displayed, which can be paid via a bank link or other payment solution.

The agreement enters into force upon receipt of the full amount to the Online Store’s account.

If it is not possible to deliver the ordered goods, the buyers will be informed of the alternative options and the money paid (incl. Delivery costs) will be returned immediately, but not later than within 14 hours from the date of sending the notice.

Delivery

The goods can be delivered to all European countries

Delivery costs are borne by the buyer and the corresponding price information is displayed next to the delivery method.

Deliveries usually reach their destination within 1-3 working days to Estonia and within 3-6 working days to the rest of Europe from the entry into force of the sales contract.

In exceptional cases, Farm24 reserves the right to deliver the goods within 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

Products purchased on special order are not returned automatically.

In order to use the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.

In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here: withdrawal application and sent to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. no later than within 14 days of receipt of the goods.

The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).

The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.

The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.

If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.

The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

Right of filing a claim

The online store is liable for non-compliance or defects of the goods, which already existed at the time of delivery of the item and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the item to the buyer, it is presumed that the defect already existed at the time of delivery of the item. It is the responsibility of the Online Store to rebut the respective presumption.

The buyer has the right to contact the online store within two months at the latest by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

The online store is not liable for defects that have occurred after the delivery of the goods to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.

The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the goods.

The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced a wish to receive direct mail notifications.

The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Dispute resolution

If the buyer has any complaints regarding the Online Store, please send them to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here (link). The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the commission is free of charge.

The buyer can turn to the European Union Consumer Dispute Resolution Platform(link).